Case study

Technician productivity up more than 50%.

The challenge: Customer complaints reached technicians as vague descriptions, so diagnosis started from guesswork and escalations to experts piled up.
What we built: An AI copilot that sharpens service intake with model specific questions, then gives the technician a brief built from manuals and repair history.
The business value: Faster triage turns service bays over sooner and puts estimates in front of customers earlier, with far fewer escalations to expert support.